Customer Satisfaction
Index
Customer
Satisfaction
Customers are regularly surveyed by external organizations such
as Dun & Bradstreet and by the JJA CONSULTANTS Customer Care
Team. Statistics show that our customer satisfaction index is
over 4.9 on a 5.0 scale, one of the highest in the industry.
Repeat Business
JJA CONSULTANTS' success and growth is based on providing competitive
products and services to customers, ensuring customer satisfaction
and managing customer relationships. We are proud that over 97%
of our clients return to us to purchase additional services.
Experience
JJA CONSULTANTS has significant experience serving over 1000 public,
private and non-profit sector organizations. We have completed
over 1300 projects and trained over 290,000 professionals in Federal,
State, Local and international government organizations, Fortune
1000 companies, small businesses, and academia. We provide results-driven
consulting, training, and research projects in all of our areas
of expertise.
Innovation
And Recognition
JJA CONSULTANTS is a leading innovator in its areas of expertise.
We regularly survey the market, anticipate customer needs and
respond with world-class performance excellence products. The
firm develops and markets over 75 state-of-the-art product lines
and sells over 260 publications to support our lines of business.
We have pioneered over 100 state, regional and international events
designed to share new knowledge and received over 400 awards recognizing
our contributions.
Staff Qualifications
JJA CONSULTANTS' highly qualified, diverse staff of experienced,
multidisciplinary professionals have received acclaim and honors
for their contributions to their areas of expertise. Our dynamic
team is comprised of approximately 40% Ph.D.s, 40% MS' and MBAs
and 20% BS' and BAs with 8 - 30+ years of experience.
