Publications
JJA
CONSULTANTS develops and delivers specialized training action
notebooks, manuals, textbooks, videos, newsletters, websites,
reports, journals, certificates and other promotional materials
to accompany its programs and services. A list of publications
and products currently available for purchase can be found below:
Complimentary download of the Leadership Excellence Article
"Role Models; Follow these Leaders" (page 22)
by Dr. J.A. Edosomwan
Click
here download the PDF
ISBN:
1-891034-65-0
WINNING LEADERS AND MANAGERS
Winning
Leaders & Managers is an innovative approach that truly empowers
and motivates your company to excellence and success. Winning
Leaders & Managers is a guide to world-class management, utilizing
effective, practical, innovative, and proven techniques. Avoid
the pitfalls of modern day management while gaining crucial knowledge
and skills needed to be a successful leader in today's global
marketplace.
PAGES:
110
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $69.00
PUBDATE: 99/01 |
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ISBN:
1-891034-12-x
QUALITY BEGINS WITH ME
Quality
Begins With Me provides tools, techniques and strategies to assist
individuals, teams, and organizations in improving the quality
of products and services, quality of life, productivity, efficiency,
effectiveness and customer satisfaction. This book delivers several
common sense principles that empower individuals to continuously
seek new and innovative ways to analyze and improve all aspects
of their job, utilizing personal breakthrough ideas and lessons
learned from modeling the performance of successful people.
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PAGES:
207
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $79.00 DISCOUNT PRICE: $35.00
PUBDATE: 98/05
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ISBN:
1-891034-00-6
CUSTOMER SATISFACTION EXCELLENCE
The
quest to become a customer-driven winning organization requires
vision for excellence, commitment, hard work and the execution
of well-defined continuous improvement performance strategies.
The Customer Satisfaction Excellence Pocketbook is designed to
assist individuals, teams and organizations in assessing customer
requirements, and creating a customer-driven culture with the
right values, attitudes and work habits to promote customer service
excellence. This pocket book is written in a simple, easy to follow
format to provide a handy and convenient reference.
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PAGES: 58
PUBLISHER: Quality University Press
BINDING: MM LISTPRICE: $15.00 DISCOUNT PRICE: $7.99
PUBDATE: 97/03
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ISBN:
1-884015-56-5
ORGANIZATIONAL TRANSFORMATION AND PROCESS REENGINEERING
Organizational
Transformation and Process Reengineering covers continuous performance
improvement, the reengineering of organizational systems, structures,
technology, and processes, a focus on people development, work
force empowerment, productivity, quality of management, customer
satisfaction, profitability, competitiveness...these elements
will remain international priorities for individuals and organizations
now and in the years to come.
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PAGES: 110
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $69.00 DISCOUNT PRICE: $39.99
PUBDATE: 99/01
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ISBN:
1-891034-02-2
CUSTOMER-DRIVEN QUALITY MANAGEMENT
Customer-Driven
Quality Management provides practical tools, techniques, principles,
and guidelines to illustrate how to successfully create and manage
customer-driven organizations. Teaching how to integrate market-driven
concepts, marketing aspects of quality, statistics, productivity,
human resources, change management, and customer needs into an
organization are paramount features of this book. Author Dr. Johnson
A. Edosomwan also explains the what's, why's, and how's of implementing
and sustaining continuous quality improvement by knowing exactly
what the customer needs and expects.
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EDITION: 2nd
PAGES: 250
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $39.95 DISCOUNT PRICE: $29.95
PUBDATE: 98/02
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ISBN:
1-891034-01-4
CUSTOMER SATISFACTION MANAGEMENT
FRONTIERS-I
Customer
Satisfaction Management Frontiers-I contains over thirty papers
presented at the First World Customer Service Congress held in
Tyson's Corner, Virginia, on October 29-31, 1997. This volume
represents contributions from international experts, pioneers,
and practitioners in the areas of customer satisfaction management,
containing state-of-the-art principles, tools, techniques, models,
methodologies, and case studies. Each paper presents its own unique
key features and approaches that can be applied across industries
and in both the private- and public- sector organizations.
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PAGES:
304
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $69.00 DISCOUNT PRICE: $35.00
PUBDATE: 97/10
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ISBN:
1-891034-39-1 CUSTOMER SATISFACTION MANAGEMENT
FRONTIERS-II
Customer
Satisfaction Management Frontiers-II contains papers presented
at the Second World Customer Service Congress held in Tyson's
Corner, Virginia on October 13 and 14, 1998. International Experts
and practitioners in many areas of customer satisfaction management
participated in this event and made this publication possible.
This volume represents contributions to the pioneering efforts
in customer satisfaction management. It contains state-of-the-art
principles, tools, techniques, models, methodologies, case studies,
and approaches that can be applied in several industries and sectors.
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PAGES: 208
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $95.00 DISCOUNT PRICE: $40.00
PUBDATE: 98/09
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ISBN:
1-891034-39-1
CUSTOMER SATISFACTION MANAGEMENT
FRONTIERS-III
Customer
Satisfaction Management Frontiers-III contains papers presented
at the Third World Customer Service Congress held in Tyson's Corner,
Virginia on October 27-28, 1999. International Experts and practitioners
in many areas of customer satisfaction management participated
in this event and made this publication possible. This volume
represents contributions to the pioneering efforts in customer
satisfaction management. It contains state-of-the-art principles,
tools, techniques, models, methodologies, case studies, and approaches
that can be applied in several industries and sectors.
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PAGES:
203
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $95.00 DISCOUNT PRICE: $40.00
PUBDATE: 98/09
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ISBN:
1-58704-010-7
CUSTOMER SATISFACTION MANAGEMENT
FRONTIERS-IV
Customer
Satisfaction Management Frontiers-IV contains papers presented
at the Fourth World Customer Service Congress held in Reston,
Virginia on October 25-26, 2000. International Experts and practitioners
in many areas of customer satisfaction management participated
in this event and made this publication possible. This volume
represents contributions to the pioneering efforts in customer
satisfaction management. It contains state-of-the-art principles,
tools, techniques, models, methodologies, case studies, and approaches
that can be applied in several industries and sectors.
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PAGES: 276
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $95.00 DISCOUNT PRICE: $69.00
PUBDATE: 00/10
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ISBN:
1-891034-24-3
THE ABC'S OF QUALITY BEGINS WITH ME
Take
26 minutes to read 26 letters of the alphabet and improve your
performance in 26 hours. The ABC's of Quality Begins With Me is
a unique resource for encouraging individuals to take personal
responsibility and accountability for continuous performance improvement.
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PAGES: 70
PUBLISHER: Quality University Press
BINDING: MM
LISTPRICE: $13.99 DISCOUNT PRICE: $6.99
PUBDATE: 98/05
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ISBN#
1-58704-005-0
ONE RACE: HUMAN - DIVERSITY SOLUTIONS
One
Race: Human - Diversity Solutions is an authoritative source that
provides results-oriented strategies and solutions for addressing
diversity-based issues at the individual, team, work-unit, community,
organizational, national and international levels. This handbook
is written by a pioneer in diversity improvement and management
to assist leaders, managers, supervisors, employees, and practitioners
interested in improving organizational performance and competitiveness
through the utilization of diverse skills, abilities and knowledge.
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PAGES: 88
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $49.95
PUBDATE: 00/09
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World-Class
Leadership Competencies
This book, based on best practices research from over 400 organizations,
provides a results-oriented model, approach, and tool for continuous
assessment and development of current and next-generation leaders
and managers. $49.00
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PAGES: 88
PUBLISHER: Quality University Press
BINDING: HC
LISTPRICE: $49.95
PUBDATE: 00/09
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