Diversity and Civil Rights
Solutions
CONSULTING
PRODUCTS AND SERVICES
Diversity Solutions products and services are offered to public-
and private-sector organizations interested in addressing all
aspects of diversity including race, gender, experience, culture,
education, religion, profession, and other unique diversity characteristics.
JJA CONSULTANTS provides consulting and research services to assist
individuals and organizations in performing comprehensive, diversity-based
organizational culture and training needs assessments; developing
diversity improvement strategies; and identifying and closing
performance improvement gaps. Our focus is to achieve high-performing
work environments that enrich interaction, promote synergy, and
maximize innovation. JJA CONSULTANTS offers several consulting
and research products and services including the following areas:
Diversity Solutions Assessment Toolkit
Our firm provides state-of-the-art toolkits that consist of a
comprehensive methodology, hands-on surveys and instruments, and
step-by-step instructions for assessing and addressing diversity-related
issues and improving performance at the individual, work-unit
and organizational levels.
360° Diversity Assessments
Services include tools, facilitation, consultation, analysis,
interpretation, recommendations for improvement, and technical
support for the implementation of comprehensive 360o individual
and organizational diversity and cultural competency assessments.
The assessment utilizes evaluative one-on-one interviews, focus
group sessions, and survey instruments that can be administered
to employees, supervisors, managers, customers, and suppliers
to define strengths and opportunities at the individual, team,
work-unit, and organizational levels providing bottom-line performance
measures and improvement recommendations.
Diversity-Based Strategic Planning
Services include development and implementation of organizational
or work-unit diversity-based, strategic, tactical, and operational
plans. Our methodology includes best practices-based facilitation
of internal and external data collection, analysis, identification
of results-driven diversity improvement strategies, and implementation
support.
Diversity-Focused Benchmarking and Market Research
Our firm performs benchmarking research to identify, customize,
and implement best practices in the diversity area for clients.
We define needs, requirements, and marketing strategies for diverse
populations, and provide assistance with improving market segmentation,
market access, product differentiation, and linkage of sales and
marketing strategies to diversity goals and objectives.
Diversity Performance Gap Closure
Services ultimately focus on performance improvement and gap closure
through implementation of customized, diversity-based plans at
the strategic, tactical, and operational levels; facilitation
of diversity steering committees and improvement teams; management
of diversity databases; recruitment planning; succession planning;
and retention support.
PRODUCT SUPPORT AREAS
JJA CONSULTANTS provides supporting methodologies, toolkits, curriculum,
and performance improvement packages designed to ensure organizations
achieve results in the following diversity-related areas:
•
Diversity Assessment
• Outreach and Recruitment
• Internship and Mentor Programs
• Training, Development, and Continuous Learning
• Affirmative Selection Process
• Core Competency Evaluation
• Diversity Strategic Planning and Business Case Development
• Cultural Competency and Race Relations
• Settlement Agreements
• Workforce and Succession Planning
• Reward and Recognition Systems
• Prevention of Sexual Harassment
• Civil Rights Impact Assessments
• Customer Management Systems
• Diversity Performance Measures and Scorecards
• ADA, Flexible Workplace, and Reasonable Accommodation
|
•
Promotion and Career Path Development
• 360° Assessment and Performance Feedback
• Diversity Awareness Education and Training
• Diversity Policies, Laws, Regulations, and Directives
• Customer Education, Training, and Development
• Diverse Customer Communications
• Market Diversity Profile and Access
• Customer Diversity Assessments
• Targeted Outreach and Marketing Strategies
• EEO, Affirmative Action, and Employment Compliance
• Diverse Market Assessment, Analysis, and Incentives
• Diversity and Inclusion Practices
|
DIVERSITY PROGRAM ELEMENTS, DELIVERABLES AND OUTCOMES
Element One:
Project Planning, Structure, and Business Case
- Comprehensive project, diversity-based workplan and structure,
agreement on deliverables, performance measures and timelines
- Diversity-based quarterly performance review and progress
reports with deliverables and measurable results
- Development and articulation of diversity business case for
organization
Element Two:
Diversity-Based Assessment and Scorecard
- A customized methodology for conducting diversity assessments
- Identification of strengths, opportunities, perceptions,
and facts related to diversity performance metrics
- Baseline diversity assessment data and information with comparisons
to best practices in diversity management
- Scorecard, annual comparative assessment, and results tracking
Element Three:
Development of Diversity-Based Strategic Plan and Metrics
- A diversity-based strategic plan aligned with corporate strategy
- Diversity mission, vision and goals, strategies, and expected
results
- Strategy document for dissemination across the organization
- High-priority diversity initiatives, timelines, and owning
parties
Element Four:
Diversity Awareness Training for Leadership
- Practical diversity and cultural competency tools and techniques
- Diversity deployment action plans prepared by managers
- Training materials and toolkits for immediate application
- Follow-up implementation sessions focused on work-unit
needs
Element Five:
Diversity Awareness Training for Staff
- Practical, diversity-based tools and techniques provided
to all employees for individual and work-unit development
- Personal diversity improvement action plans developed by
employees
- Training materials containing toolkits for immediate application
Element Six:
Training and Facilitation of Diversity Steering Council
- Diversity Steering Council members trained to coordinate,
facilitate, and implement the diversity strategic plan
- Guidelines on implementation of an effective Diversity
Council
- Development of specific organizational work products related
to diversity improvement
Element
Seven:
Train-the-Trainer, Champions, and Facilitators
- A team of well-trained professionals able to deliver the
Diversity Solutions curriculum throughout the organization
- A group of champions and facilitators of the diversity improvement
effort with knowledge and key skills for implementation and
support
Element
Eight:
Implement
Support for Pilot Teams and Performance Gap Closure
- High-return, enterprise-wide pilot diversity project teams
- Focus on strategic diversity initiatives designed to improve
recruitment and retention of diverse employees and service to
the diverse customer base
- Enterprise-wide diversity guidelines for inclusion-based
communication, recruitment, and retention
DIVERSITY SOLUTIONS TRAINING
Diversity
Solutions for Leaders and Managers
Customized, competency-based diversity awareness and implementation
training is offered at the Executive, Manager, and Supervisor
levels and provides the tools and techniques for leaders to develop
and manage a diverse work environment. The curriculum focuses
on how to utilize the diverse skills and talents of individuals
to achieve the organization's vision and goals, and provides tools
and techniques to effectively identify and address the impact
of personal and professional biases and prejudices, improve teamwork,
and to communicate and resolve conflict. The curriculum also includes
deployment of employment policies, practices, hiring, recruitment,
interviewing, and EEO laws and guidelines.
Personal
Diversity Solutions Workshop for Employees
This customized diversity curriculum provides employees with the
fundamental definitions, knowledge, and key concepts of workplace
diversity. Tools, techniques, and competencies to assist employees
in improving diversity awareness, tolerance, cultural competency,
and performance excellence are offered. The curriculum effectively
addresses personal biases and prejudices, teamwork and cooperation,
conflict resolution, communication, attitudes, and behaviors for
personal diversity performance improvement.
Diversity
Solutions Train-the-Trainer
This curriculum is designed to assist individuals and teams who
intend to facilitate the delivery of the Diversity Solutions curriculum
internally within their organizations. The training develops the
in-depth understanding and knowledge of potential trainers in
the area of diversity management and improvement, and provides
required facilitation skills necessary for successful delivery
of the curriculum at various levels.
Diversity
Steering Committee Training
This curriculum provides Diversity Committees with the concepts,
approaches, and methodology for successful implementation of a
diversity improvement charter, focusing on results-driven, proven
diversity strategies and solutions, roles, responsibilities, focus
areas, and structure of the diversity committee.
Diversity
Solutions Conferences
Diversity Solutions Conferences are available to provide a forum
for sharing and gaining new knowledge, networking, and discussing
diversity-related issues and solutions strategies deployed by
world-class organizations. Diversity Solutions Conferences can
be customized for internal presentation or provided as an open
public forum to communities, associations, and other public entities.
Diversity
Solutions Workshop
The Diversity Solutions workshop can be delivered as an in-house
curriculum or public forum and is designed to assist human resource
professionals, diversity managers, and all levels of leaders and
managers to develop and implement organizational, leadership,
personal, and public diversity solutions to move toward full productivity
in their workforce. Participants will learn implementable strategies
to assist them in addressing complex diversity issues in the workplace.
