Baldrige-Based Quality Systems
JJA
CONSULTANTS is a leading provider of customized, Baldrige-based
Quality and Performance Improvement Systems to public and private
sector organizations worldwide. Our firm offers products and services
to support organizations pursuing quality improvement using the
National Malcolm Baldrige Award Criteria, State and Local Quality
Award Criteria, the President's Award Criteria, or our own Edosomwan
Baldrige-Based Award (EBAT®) Criteria. The Baldrige Award,
established in 1987 as the basis for a National Quality Award
System for American companies, is now recognized worldwide as
providing a disciplined approach to achieving performance excellence
in organizations. The Baldrige Award's seven performance evaluation
criteria are the basis for many performance excellence systems
worldwide.
About EBAT®
EBAT®, a comprehensive performance excellence system, helps
organizations achieve world-class performance results and global
competitiveness through systematic identification and elimination
of performance gaps. EBAT® includes the highest level of performance
excellence assessment criteria in the marketplace, in addition
to comprehensive methodologies, tools, instruments, and instructional
packages that assist organizations in planning, assessment, measurement,
evaluation, and continuous performance improvement.
Expanded
Criteria
The EBAT® Performance Excellence Criteria consists of ten
categories as the basis for performance assessment and improvement.
Assessment
In-house assessment products are available at three levels:
• Level One: Cursory Assessment Process
• Level Two: Facilitated Assessment Process
• Level Three: Comprehensive Examiner-based Process
The assessment options offer organizations the opportunity to
get started with a powerful introductory Level One process and
progress to the higher levels as they grow and build on their
own successes.
Curriculum
EBAT® curriculum are available for training Leaders, Managers,
Employees, EBAT® Examiners, and Specialists on the criteria,
assessment process, tools and techniques of EBAT®-based
performance improvement. Certification of Examiners and Specialists
ensures high-quality examinations and develops in-house expertise.
Performance
Gap-closure
Customized packages using proven gap-closure methodologies,
tools, and techniques are available to assist with interpreting
the EBAT® results, prioritizing needs, developing strategies,
and closing identified performance gaps.
Outcomes
EBAT® is results-driven system that guarantees improvement
in all facets of organizational performance. Expect improvement
at the individual, work-unit, and organizational levels; participation
in the performance improvement process; and increased efficiency,
effectiveness, and profitability in 90 days or less.
Performance
and Quality Improvement Systems Focus
CORE WORK SYSTEM PERFORMANCE
Technical Systems
Behavioral Systems
Management Systems
Social Systems |
Product,
Service, and Process Focus
WORK PROCESS LEVEL PERFORMANCE
Primary
Secondary
Auxiliary
Other Support
Services
Performance Excellence Vision
Strategic, Tactical, and Operational Planning
Quality Management and Control Instruments
Mapping of Process and Performance Variables
Performance Measures and Scorecard
Benchmarking Best Business Practices
Performance Modeling
Organizational Structure Alignment
Sustainability of Improved Processes and Structures
Methodology
* Advanced Tools * Curriculum * Support
EBAT®
Performance Excellence Criteria and Framework
Leadership
Strategic Planning
Customer and Market Knowledge
Measurement, Analysis, and Knowledge Management
Human Capital Development and Management
Supplier Management System
Process Management
Cultural Systems and Relationship Management
Technology Integration and Management
Business Management
Scoring
Basis
Plan
Approach
Deployment
Evaluation
Results
Assessment
Methodology
Total Assessment Process (ETAP®)
Facilitated Assessment Process (EFAP®) (Facilitated At Leadership
Or Team Level)
Facilitated Assessment Process (EFAP®) (Facilitated At Leadership
Or Team Level)
Assessment
Competencies and Requirements
|
Total
Assessment Process (ETAP®)
|
Facilitated
Assessment Process (EFAP®) (Facilitated At Leadership
Or Team Level)
|
Facilitated
Assessment Process (EFAP®) (Facilitated At Leadership
Or Team Level)
|
•
Understanding of Criteria and Process
• Certification of Examiners
• Development of Organizational Performance Profile |
•
Understanding of Criteria and Process
• Leadership or Team Training
• Use of Certified Examiner /Facilitator
• Sustainability Criteria Review |
•
Understanding of Criteria and Process
• Leadership or Team Training
• Certification of Examiner /Facilitator
• Sustainability Criteria Review
• Understanding of Criteria and Cursory Assessment Process
• EBAT® Coordinator
• Sustainability Criteria Review |
Performance Improvement Gap Closure Strategies
•
Performance Improvement Gap Training
•
Performance
Improvement Gap Identification and Prioritization
•
Performance
Improvement Gap Closure Team Development
•
Gap Closure
Process Implementation and Development of Gap Closure Strategies
and Plan
Implementation
and Sustainability Support
•
Implementation
of Gap Closure Strategies
•
Ongoing
Assessment, Performance Measurement
•
Tracking
of Continuous Improvement Results
•
Culture
Transformation for Performance Excellence
•
Benchmarking
and Sharing of Best Practices
